Privacy Policy
Effective date: October 2025
Introduction
Soultrob (the "Service", "we", "us", "our") respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains what information we collect, how we use it, when we share it, and the choices you have.
Soultrob is an anonymous social platform. "Anonymous" means users can post without publicly displaying their real name; however, certain technical and account-level metadata may still be collected and retained for safety, moderation, and legal purposes.
If you have questions about this policy or want to exercise your rights, contact us at [email protected].
Data We Collect
We collect data to provide, secure, and improve the Service. Data we collect includes:
1. Account & Profile Data
- Email address (if provided), username, profile picture (if user chooses to brand posts).
- Optional profile details provided by you.
2. Content & Interaction Data
- Posts, comments, moods, tags, uploaded images and videos, and content you submit.
- Reactions you give or receive, share actions, saved posts, and content metadata (timestamps, visibility).
3. Technical & Device Data
- IP address, device type, browser, operating system, screen size, language, and other signals collected from requests.
- Server logs and error traces for debugging and abuse detection.
4. Cookies & Tracking
- Cookies, localStorage items, and similar technologies to enable sessions, preferences, and analytics.
5. Analytics & Third-Party Data
We use third-party analytics and measurement providers to understand usage and improve the product. These tools may set cookies and collect anonymized usage data.
6. Moderation & Safety Data
- Reports you submit, automated moderation outputs (e.g., toxicity scores), and data retained for investigation or legal compliance.
How We Use Your Data
We use data for the following purposes:
- Providing and maintaining the Service (posting, sharing, notifications).
- Security, spam, and abuse prevention; enforcing our Terms and community rules.
- Product analytics, feature improvement, performance monitoring, and A/B testing.
- Generating shareable images and thumbnails for posts.
- Personalization and recommendations (if enabled).
- Legal compliance and responding to lawful requests (e.g., subpoenas).
Data Retention
We retain user content and account data as necessary to provide the Service, comply with law, resolve disputes, and enforce our agreements. Specific retention periods:
- Posts and uploaded media: retained until deletion by user, or longer if required for moderation, fraud prevention, or legal obligations.
- Logs and analytics: retained for a rolling period (e.g., 12–36 months)
When you delete content or your account, copies may remain in backups for a limited period as described in our data deletion procedures.
Your Rights
Depending on your jurisdiction, you may have rights including:
- Access to personal data we hold about you.
- Correction of inaccurate data.
- Deletion or restriction of processing (subject to legal exceptions).
- Data portability for data you provided.
To exercise your rights, contact us at [email protected]. We may verify requests to protect privacy and security.
Security
We implement administrative, technical, and physical safeguards to protect data (HTTPS, access controls, encrypted backups where applicable). However, no internet service is completely secure. If a data incident occurs, we will follow applicable breach notification laws.
Children's Privacy
The Service is not intended for children under 13 (or higher age required in your country). We do not knowingly collect personal information from children under the minimum age. If you believe we have collected data from a child in violation of this policy, contact us to request deletion.
International Data Transfers
Soultrob is hosted and operated in multiple locations. Your data may be transferred to and processed in countries other than your country of residence. We take steps to ensure appropriate safeguards for international transfers (standard contractual clauses, vendor assessments).
Third-Party Services & Analytics
We use third-party services for analytics, hosting, image rendering, content delivery, and advertising. These vendors collect information in accordance with their own policies. Examples of tools we may use: Google Analytics, Mixpanel, Sentry, Cloudflare, AWS, Cloudinary.
Moderation & Anonymity
While users can post anonymously publicly, Soultrob may retain metadata (IP address, device identifiers) to investigate abuse and assist law enforcement if required. Anonymity does not mean content is untraceable. We use automated tools and human moderators to enforce community guidelines.
Legal Requests & Law Enforcement
We may disclose account or other information in response to lawful requests by public authorities, to comply with legal processes, or to protect others. We will object to overbroad requests where permitted by law.
Changes to This Policy
We may update this Privacy Policy. When changes are material, we will provide notice via the Service, email, or in-app banner. The "Effective date" at the top will be updated when changes are made.
Contact Us
For privacy questions, requests to access or delete your data, or other concerns, contact:
Email: [email protected]
If you are a resident of a jurisdiction with specific privacy laws (e.g., GDPR, CCPA), please include your region in your request to help us respond appropriately.
Disclaimer
This Privacy Policy is provided for informational purposes and should not be interpreted as legal advice. Please consult legal counsel to ensure compliance with local and international laws.
