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So the quickest way to bypass the AI is ask math
I don't even go there any more
I feel pretty sure that the AI was told in its system prompt not to engage conversations that are irrelevant to the service it's intended to provide.
I can't do that Dave😂🤣😅
Those ai auto attendants are awful.
It's because the Walmart ai has guard agent that doesn't answer questions unrelated to Walmart customer service.
So glad Walmart decided to implement this AI customer service. A grand total of 3 people have found it useful (all of them are shareholders)
It's called semantic routing. Irrelevant queries are given a generic reply. Saves on tokens.
I asked it for a blueberry muffin recepie and it couldnt help me with that
Love these!
bro, my friend's dad works at Walmart on the software and walmart app.
Bro showed us how to get a real person on the line. >>;=)
U this method to meet directly to the Walmart associate
Damn pretty soon even the shitty customer service jobs are gonna be gone.
That is not ai limitation,but result of heavy grounding rules that suppress topics developers carved out in prompt. There were examples the past of exploiting ai agents by asking for instance create python code or do complex math calculations.
Paying workers $10/day in a developing county to answer the phone was too much for Walmart. 😮
Ask if they sell broccoli
AI phone systems aren't LLMs, they have a limited knowledge base, they aren't ChatGPT or Claude.
It's not about helping with anything. It's about making sure it takes as long as possible before you get to an actual human that can help. They don't want to help. They want to make it impossible to talk to a human so they don't have to help. The more frustrating they make it when you call customer service, the less people they have to deal with. They want the service to be too frustrating for you to use. That's why they use it
All these companies trying to save money by using AI instead of real human customer service