Genuinely I wish you the best in your lawsuit. It’s truly the principle and the fact that you have the time/energy/motivation to fight against Samsung is super inspiring, good luck!
gabinoirizarry3905 days, 12 hours ago
Love, from NYC. Never change, Louis, you have the backbone we all aspire to have.
B
beth_burton5 days, 12 hours ago
Those bastards need to be held accountable. Good on you for documenting this publicly! After watching this, Samsung is now a brand I will avoid. Thanks!
D
daniela_campos5 days, 12 hours ago
Wow, and suddenly I no longer want a samsung ssd for my build! Thanks Louis, I'm behind you 100% on this. These companies using tactics like this need to be help responsible for this!
A
andrew_martin5 days, 12 hours ago
Shout out to Teamgroup honoring their warranty in these trying times. Bought a 2TB SATA SSD when it was 100CAD. It failed when it cost 300 and the honorable Teamgroup replaced it. Only complaint is it took a month, but at least it I got a working drive.
J
james_west5 days, 12 hours ago
Mad respect. I am gettign tired of companies NOT being held accountable and thinking they can do whatever the hell they want to us when WE ARE THEIR COMPANY, WE BUILT THEM! SUE THE HELL out of them, man! Right behind you!
ross_shepherd5 days, 14 hours ago
Glad to see somebody keeping Samsung accountable. They bricked my 73 year old father's Galaxy S21 with its final software update. He spent months chasing them on the phone and email. They just sent him in circles. He finally took it to a local repair shop, who confirmed it was caused by Samsung's own update. They spent all day with the phone, fully reset it and re-update it. Still bricked. Samsung finally said he had voided his warranty by taking it to a repair shop. He had to buy a new phone in the end.
howardandrews3125 days, 14 hours ago
Man that's crazy. I issue tons of RMAs every day and never do I put our customers through the third degree. All I need is proof of purchase, photo showing the issue (if possible, if not just details), and bam. We are done. That's what it is to stand behind your products. Appreciate you sticking up for the normal person who would probably just have to swallow this dogwater
babyberry5 days, 14 hours ago
Thank you for your amazing work Louis, I hope you win, or better, they send a replacement! That way other customers will know they can ensure warranty replacements. I have the 2TB version, also about 18 months ole and now hoping no issues, to avoid this!
victoria.solano5 days, 14 hours ago
2 things... 1.Good on you for always doing stuff like this. There are 1000 people who can't stand up to samsung or know how to do it properly for every person like you. So you are always fighitng for the little guy. 2. I recently had one of my clients give me a drive that was dead and after a board swap with no luck, I sent it to you. Your team was extremely professional and was able to send the drive back working ish but also sent me a flash drive with the data. Today I delivered that flash drive and drive to my client. His drive had AOL on it to tell you what we were dealing with. He was just after some music he made with his now dead friends. To see that smile from his face was priceless... I now have a life long client and so do you! I will be writing a google review as a added thanks, and maybe door dashing something to your store! Thanks again!
C
corinne.daniel5 days, 14 hours ago
The way companies treat their customers lately is making my blood boil
J
johnaura455 days, 15 hours ago
I have never wanted to spend money following a youtube channel so much in my life. Thank you so much for taking your time and energy to stand up to samsung, I wish I had the resources to do it myself. Earned my sub, eagerly awaiting to see how this ends.
M
mandy_butler5 days, 15 hours ago
Good luck! I hate it when big companies tries to worm out of warranty by claiming it worked, claimed you're confused about it, etc simply because it'd cost them 3x more to replace the faulty drive. Samsung is not the only one, many other computer and electronics companies have pulled this. Gigabyte says "little scratch on PCIe slot bracket, warranty denied!" or something like it
M
manyadaylight55 days, 16 hours ago
Don't let them get away with bullying - even if we love our Samsung products. This superiority complex undermines their quality. What does a data centre do if a large percentage of their memory modules are unreliable? Thank you for your support in an Australian legal case where DCS bullied a responsible Youtube report of poor performance.
A
amanda.matthews5 days, 16 hours ago
We need more guys like Louis in tech. Taking these companies that think we are stupid to school just because he has the time to do it. Love of the game. Gotta respect it.
G
garry.hayes5 days, 16 hours ago
Valid point, corporate greed is sickening. Putting the dollar over the customer and forgetting how you made your money is the best example of what greed can do to a person's judgment
J
jeremy.mcintyre5 days, 16 hours ago
Dude, you are an inspiration! The world doesn't change to what we want if we don't do something to make it so. Bravo :)
U
udarshsolara375 days, 17 hours ago
I had a Samsung 860 EVO 2TB that I had to send to RMA services *THREE* times in 2023 because they kept sending it back as "no defect found" even though I *repeatedly* showed them that the write cache was broken, even in their own benchmarks. Clearly they were only running the SMART test and sending it back. On the third time they sent a different drive with the explanation that the drive was fine but they'd exchange it as a courtesy. I bet they sent that drive with a dead write cache to another customer 😡 Edited to add: we're talking write speeds of 1-3MB/s in random writes and 20-40MB/s in sequential writes. It was *extremely* noticeable when using the computer. This was also prior to the shortages.
ekani_goswami5 days, 18 hours ago
Louis's New Yorker comes out when he's mad lol
S
stéphane_lagarde5 days, 18 hours ago
A friend had to do a similar thing. $30,000 defensible space fire prevention job. Not for a business, private owner. At the end of the job, they refused payment, even though it passed the inspection for state required defensible space. Ended up not getting a dime after lawyers fees but the owner ended up paying all $30,000. Sometimes you just have to fight the good fight to keep people in check.
Genuinely I wish you the best in your lawsuit. It’s truly the principle and the fact that you have the time/energy/motivation to fight against Samsung is super inspiring, good luck!
Love, from NYC. Never change, Louis, you have the backbone we all aspire to have.
Those bastards need to be held accountable. Good on you for documenting this publicly! After watching this, Samsung is now a brand I will avoid. Thanks!
Wow, and suddenly I no longer want a samsung ssd for my build! Thanks Louis, I'm behind you 100% on this. These companies using tactics like this need to be help responsible for this!
Shout out to Teamgroup honoring their warranty in these trying times. Bought a 2TB SATA SSD when it was 100CAD. It failed when it cost 300 and the honorable Teamgroup replaced it. Only complaint is it took a month, but at least it I got a working drive.
Mad respect. I am gettign tired of companies NOT being held accountable and thinking they can do whatever the hell they want to us when WE ARE THEIR COMPANY, WE BUILT THEM! SUE THE HELL out of them, man! Right behind you!
Glad to see somebody keeping Samsung accountable. They bricked my 73 year old father's Galaxy S21 with its final software update. He spent months chasing them on the phone and email. They just sent him in circles. He finally took it to a local repair shop, who confirmed it was caused by Samsung's own update. They spent all day with the phone, fully reset it and re-update it. Still bricked. Samsung finally said he had voided his warranty by taking it to a repair shop. He had to buy a new phone in the end.
Man that's crazy. I issue tons of RMAs every day and never do I put our customers through the third degree. All I need is proof of purchase, photo showing the issue (if possible, if not just details), and bam. We are done. That's what it is to stand behind your products. Appreciate you sticking up for the normal person who would probably just have to swallow this dogwater
Thank you for your amazing work Louis, I hope you win, or better, they send a replacement! That way other customers will know they can ensure warranty replacements. I have the 2TB version, also about 18 months ole and now hoping no issues, to avoid this!
2 things... 1.Good on you for always doing stuff like this. There are 1000 people who can't stand up to samsung or know how to do it properly for every person like you. So you are always fighitng for the little guy. 2. I recently had one of my clients give me a drive that was dead and after a board swap with no luck, I sent it to you. Your team was extremely professional and was able to send the drive back working ish but also sent me a flash drive with the data. Today I delivered that flash drive and drive to my client. His drive had AOL on it to tell you what we were dealing with. He was just after some music he made with his now dead friends. To see that smile from his face was priceless... I now have a life long client and so do you! I will be writing a google review as a added thanks, and maybe door dashing something to your store! Thanks again!
The way companies treat their customers lately is making my blood boil
I have never wanted to spend money following a youtube channel so much in my life. Thank you so much for taking your time and energy to stand up to samsung, I wish I had the resources to do it myself. Earned my sub, eagerly awaiting to see how this ends.
Good luck! I hate it when big companies tries to worm out of warranty by claiming it worked, claimed you're confused about it, etc simply because it'd cost them 3x more to replace the faulty drive. Samsung is not the only one, many other computer and electronics companies have pulled this. Gigabyte says "little scratch on PCIe slot bracket, warranty denied!" or something like it
Don't let them get away with bullying - even if we love our Samsung products. This superiority complex undermines their quality. What does a data centre do if a large percentage of their memory modules are unreliable? Thank you for your support in an Australian legal case where DCS bullied a responsible Youtube report of poor performance.
We need more guys like Louis in tech. Taking these companies that think we are stupid to school just because he has the time to do it. Love of the game. Gotta respect it.
Valid point, corporate greed is sickening. Putting the dollar over the customer and forgetting how you made your money is the best example of what greed can do to a person's judgment
Dude, you are an inspiration! The world doesn't change to what we want if we don't do something to make it so. Bravo :)
I had a Samsung 860 EVO 2TB that I had to send to RMA services *THREE* times in 2023 because they kept sending it back as "no defect found" even though I *repeatedly* showed them that the write cache was broken, even in their own benchmarks. Clearly they were only running the SMART test and sending it back. On the third time they sent a different drive with the explanation that the drive was fine but they'd exchange it as a courtesy. I bet they sent that drive with a dead write cache to another customer 😡 Edited to add: we're talking write speeds of 1-3MB/s in random writes and 20-40MB/s in sequential writes. It was *extremely* noticeable when using the computer. This was also prior to the shortages.
Louis's New Yorker comes out when he's mad lol
A friend had to do a similar thing. $30,000 defensible space fire prevention job. Not for a business, private owner. At the end of the job, they refused payment, even though it passed the inspection for state required defensible space. Ended up not getting a dime after lawyers fees but the owner ended up paying all $30,000. Sometimes you just have to fight the good fight to keep people in check.