Being an operator requires strong psychological resilience #fyp

This is a tense and thrilling first aid scene. The story begins when a 911 operator receives a call for help: a nanny is taking care of a five-year-old boy named Leo when she suddenly discovers he is missing. After inquiry and investigation, it was found that Leo was actually trapped in a running front washing machine, with the water level constantly rising and the situation being critical. The operator calmly guided the nanny to follow specific steps and ultimately successfully rescued the child. Immediately afterwards, another emergency scene emerged: a woman was choking on food in her hotel room, almost suffocating. The operator patiently guided her to self rescue through video conferencing, including techniques such as boxing and using a chair. In the end, the lady regained her breath and expressed deep gratitude to the contact person. The entire story showcases the calmness and professionalism of 911 operators in critical moments, as well as their guidance to ordinary people through phone and video calls for self rescue and rescue, emphasizing the importance of emergency rescue and the value of rapid response.